Your files will be available to download once payment is confirmed.
Within the UK, your order will be dispatched by Royal Mail first class, delivery time for this service is usually 1-3 business days however it can take a little longer at peak times. If you have chosen to upgrade to Signed For delivery then a signature will be required.
If you are outside the UK, your order will be dispatched by Royal Mail Air Mail, delivery time can be up to 6 weeks for some countries. If you have chosen to add tracking I will provide your tracking number and website as soon as possible. You are responsible for any customs/import fees and taxes applied to your purchase.
If you wish to purchase faster shipping then please contact me BEFORE making your purchase to discuss your time frame and associated costs.
In the event that the postage that you have paid is over £1.50 more than I was charged at the post office, I will refund the difference.
Returning items for refund or exchange:
Please let me know within 14 days of receiving the goods that you would like to return them. All return postage and associated costs are payable by the customer, cost is dependant on the postal rates in your country. Refunds of the full amount will be paid on receipt of the returned goods providing they have not been damaged or altered in any way and are in a saleable condition.
If you are returning items from outside the UK then please make sure items are clearly marked as goods being returned. Any customs charges applied to items being returned if they are not clearly marked will be taken from the refund amount due.
Highly personalised custom work such as embroidery with specific names and/or dates on cannot be returned.
UK - Items sent in the UK are not considered lost by Royal Mail until 15 working days have passed. Please give your item plenty of time once I have emailed that it has been sent. I will offer a refund on one-off items or replacement on those I can make again.
International - Unless you have asked me for tracked postage, I can only offer a refund on the item cost. Please allow plenty of time for the item to get to you; it can take up to 5 weeks for delivery internationally to reach it's destination.
Custom orders: If you would like a custom order, for example a custom embroidery hoop or cushions made up in a particular fabric please get in touch! Full payment is required on custom orders before work can begin. Highly personalised work, such as embroidery with specific names or dates cannot be returned.
Wholesale: If you which to purchase a large quantity of my work for sale in your shop or boutique then please get in touch. Discounts will be given based on the total value of the order.